Hear what some of our clients had to say.

The team at NCS were absolutely amazing. I have so much faith in their ability – right from the beginning Mike knew what we were trying to do.

In a first in New Zealand, innovative technology will give dementia residents at Whare Aroha Care’s new village freedom and movement.

The Ngongotaha-based dementia-friendly village has 13 homes, and when all stages are complete, will include a supermarket, cafe, hairdresser and clubrooms. It is set to open at the end of August.

Therese Jeffs, Chief Executive at Whare Aroha Care, said the technology was always going to be key to the village. “It’s a move away from the institutional model to a health model, it’s the way forward for caring for our elderly.”

A combination of wired and wireless nurse call, security, CCTV, access control and communications technologies means the only external door will open solely for residents deemed safe to leave the village. The residents who would not be safe will wear a wrist-band, similar to a watch, which makes the door self-lock.

“The door will open for those who don’t need the secure solutions… the wrist band is unobtrusive and won’t be heavy. It can’t be cut off,” Mrs Jeffs said.

The monitoring software will also let the nurses know when residents are in the communal lounge or their whereabouts in their own home. In every home, a sensor will be installed alongside each bed, alerting staff when a resident gets up in the night, and depending on the resident the staff will respond immediately.

Mrs Jeffs said the technology would ensure quality of care, while giving all residents the ability to move around the facility, “so they can be involved in daily life and safer in their environment”.

The technology was developed by communications technology experts NCS.

Mike Dillon, director at NCS, said the technology all came about from the clients’ needs. “Nurses can respond a lot quicker, and it can prevent a lot of falls and accidents.”

Mr Dillon said he had enjoyed the project. “What Whare Aroha Care are doing is totally different from anything anyone else is doing in New Zealand – it’s great to see, it’s been a challenge.”

The team at NCS were “absolutely amazing”, Mrs Jeffs said. “I have so much faith in their ability – right from the beginning Mike knew what we were trying to do.”

Mrs Jeffs said it was exciting to have the dream actualised but there were nerves in getting everything ready in time, especially as the opening had been moved from October to August.

The dementia-friendly village will be the first one to open in New Zealand, and the first of its kind outside of the internationally acclaimed De Hogeweyk in the Netherlands.

Therese Jeffs

CEO, Whare Aroha Care, Rotorua

It is professional pleasure to be in the position to be able to recommend the services of Nurse Call Solutions (NCS) to you.  NCS has always offered quality systems, services and rates with strong attention to detail and concern for quality. I have consistently found them to be dependable, straightforward and honest. I recommend them strongly and would be happy to discuss this with you.

Charmain Diver-Davy

(NZRN, BHSc(Nursing), PGCert(Advanced Nursing), Dip(ChildCare)) Course Developer & Facilitator, Clinical Update (NZL) Ltd

Nurse Call Solutions (NCS) have been working as a contractor for Ryman Healthcare for the last 6 years. They provide high level support and assistance in the following areas:

  • Design and implementation of call bell systems at new villages
  • Support of the system after the village is constructed
  • Project Management of key projects e.g. Wi-Fi project
  • Reviewing and support of cabling tenders by third party vendors
  • Installation of data cabling during construction stages of villages
  • Help and support with communications into village liaison with Chorus

We believe NCS provide us with invaluable support and assistance and would recommend them to other businesses.

Chris Wright

IT Project Manager, Ryman Healthcare

Metlifecare has had an involvement with Nurse Call Solutions for a number of years.  We no longer see them as a contractor to supply services but rather an extension of our own team.

NCS has a preferred supplier status with Metlifecare offering design services, planned maintenance, installation and solution for integration with other services.

We have always found that NCS offers sound advice and great service and would be happy to recommend them at any time.

Alan Pepper

Group Asset Manager, Metlifecare

NCS are a multi-disciplinary team of specialists – working with you.

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